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A BSM strategy can be used to understand the affect of business needs on IT Services and infrastructure , serving to within the technique of planning to make sure the portfolio of Business Services and IT Providers goal to help these changing needs and aims. This method also helps to understand how expertise, including incidents, changes and new developments, impression the business and clients. BSM can present a dynamic methodology for linking key service elements and capabilities to the goals of the enterprise. It might assist prioritize the activity and response of IT employees and repair providers primarily based on enterprise priorities, and determine the impression and cost of service outages.

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